Work At Home Call Center Independent Contractor

Upon successful registration, individuals will gain access to numerous projects offered by clients and brands requiring customer support services, referred to as Client Opportunities. Selection of a Client Opportunity necessitates enrollment in a corresponding certification course designed to prepare individuals for client project support. Certification Courses are online learning experiences intended to facilitate success in client service. Prior to course enrollment, candidates must successfully complete a series of assessments, including a background check. Course durations may range from two to five weeks, contingent upon the complexity of the chosen client opportunity. Following successful completion of the certification course, a Statement of Work (SOW) will be issued for the client opportunity. This contract, typically spanning 90 days, will delineate the project's terms, encompassing revenue and performance metrics, as well as other relevant expectations for client support. While utilizing the platform, individuals function as independent contractors. This is not a traditional employment position, and participants are not considered employees of FFS or the clients they serve. Customer support services are provided from the comfort of one's home, allowing for the creation of a flexible schedule and affording individuals the freedom to allocate time as they see fit.

Service Facilitator

Required Qualifications and Skills

Education & Experience

To enroll and practice as an SF under Virginia Medicaid (and maintain provider status), the individual must meet one of the following:

• Associate’s degree in a health or human services field and at least two years’ direct care experience supporting individuals with disabilities or older adults; or
• Bachelor’s degree in a non-health/human services field and three years’ direct care experience supporting individuals with disabilities or older adults.
• Registered Nurses licensed in Virginia (or holding multistate licensure privilege) may also qualify.

Training and Competency

• Completion of required SF training and competency assessment with acceptable performance (typically at least 80% on competency measures).

Knowledge, Skills, and Abilities (KSAs)

SFs must demonstrate proficiency in:

• Understanding functional limitations and support strategies for individuals with disabilities
• Knowledge of Medicaid waiver programs, consumer-directed rules, and long-term care system resources
• Interview and assessment skills
• Employer training and workforce management principles
• Documentation and electronic information exchange (e.g., eligibility checks, authorizations, billing)
• Effective communication with individuals, families, caregivers, and service systems

Work Environment

• The position entails travel to participant residences situated within the Hampton Roads area and adjacent cities, in addition to the performance of remote administrative duties.
• Regular interaction with Medicaid participants, families, EORs, managed care entities, fiscal/employer agents, and state/contractor representatives.
• Work performed in compliance with confidentiality and professional documentation standards.